Privacy Policy for PineCone Homestay
This Privacy Policy outlines how PineCone Homestay (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, make bookings, or interact with our services. We are committed to safeguarding your privacy in accordance with applicable laws, including India’s Information Technology Act, 2000, and related regulations. By using our website or services, you consent to the practices described here. This policy was last updated on September 15, 2025.
Information We Collect
We collect personal information to provide and improve our homestay services. This may include:
- Personal Details: Name, phone number, email address, and other contact information provided when you fill out our booking form, inquire about packages (such as family, group, or honeymoon offers), or contact us via phone (+91 62944 52412) or email (hello@pineconehomestay.com).
- Booking Information: Details related to your stay, including dates, package type (e.g., family packages with special discounts, group packages with added benefits, or romantic honeymoon packages), number of guests, and preferences for services like fooding & lodging, hiking, photography, or campfire arrangements.
- Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited (e.g., gallery of nearby attractions like Reshi Khola, Rishop Pine Forest, Aritar Lake, Damsang Fort trek, or Pedong Monastery), and device information. This is collected automatically through cookies or similar technologies.
- Payment Information: If applicable, details for processing bookings, though we do not store credit card information directly; we use secure third-party payment gateways.
- Other Data: Feedback, testimonials, or photos you share, such as those highlighting our comfortable accommodations, local cuisine, free WiFi, hot water, natural clean air, or adventure activities.
We only collect information that is necessary for providing our services and enhancing your experience at our serene location in Sillery Gaon, Kalimpong district.
How We Use Your Information
Your data helps us deliver a personalized Himalayan retreat experience:
- To process and confirm bookings, including sending confirmations within 24 hours via email or phone.
- To communicate about your stay, such as travel details, special offers (e.g., 25% off honeymoon packages, 35% off group bookings, or 10% off family stays), or updates on services like guided mountain treks, scenic path explorations, or organic breakfasts with panoramic views.
- To improve our website and services, analyzing usage patterns to enhance features like our gallery or contact forms.
- For marketing purposes, such as sending promotional emails about new experiences, adventures, or exclusive discounts, with an option to opt out.
- To comply with legal obligations or resolve disputes.
We do not use your information for automated decision-making that significantly affects you.
Sharing Your Information
We share your data only when necessary:
- With service providers, such as professional guides for hiking or local vendors for cuisine, to fulfill your booking.
- With legal authorities if required by law or to protect our rights.
- In the event of a business transfer, such as a merger, your information may be part of the assets transferred.
We do not sell your personal information to third parties.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, loss, or misuse. This includes encryption for sensitive data and secure servers. However, no method is 100% secure, so we cannot guarantee absolute protection.
Your Rights
You have the right to:
- Access, update, or delete your personal information by contacting us.
- Opt out of marketing communications.
- Withdraw consent, though this may limit our ability to provide services.
For requests, email hello@pineconehomestay.com or call +91 62944 52412. We will respond within 30 days.
Cookies and Tracking
Our website uses cookies for functionality and analytics. You can manage cookie preferences through your browser settings.
Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect their information.
Changes to This Policy
We may update this policy periodically. Changes will be posted on our website with the updated date.
Contact Us
For questions, contact us at hello@pineconehomestay.com or +91 62944 52412.
